Monday, 20 June 2016 14:28

People Power

In my last article “Be the People’s GM” I spoke of Leadership and the impact it has on it’s People.

I wish to add the following:

Always Adopt A Positive Attitude

Despite the challenges businesses face in the economy, a good leader has to ensure you can grow and maintain a good business during these times.  You have to ensure you have a sound business plan and that you share this with your employees in order for them to believe and move alongside you in achieving your business goal. Your postive energy will have a positive impact to your team and the people surrounding you.

Tuesday, 17 May 2016 06:24

Empowered Staff = Powerful Business

“Manuel will show you to your rooms - if you're lucky.”

One laughs at the bad tempered hotel owner Basil Fawlty played by John Cleese in the classic BBC TV series Fawlty towers but it’s a fact the hospitality industry is at its core unique. The reason is that in this industry the supplier of the service (hotel staff) is in face to face contact with the customers (guests) 24/7 all year round. Nothing is more powerful today than a business where its staff is trained effectively and show that they as staff have the ability to deal with challenges. Crucial is the fact that in the hospitality industry problems more often than not have to be resolved immediately without delay. It is vital that leaders must have the foresight to empower their staff members because the fact is that the manager him/herself cannot be present to deal with all the problems all the time.

Published in Hospitality