Displaying items by tag: experience

Tuesday, 19 April 2016 22:10

Be the People’s GM

I have been privileged over the years to work with so many great leaders in the Hospitality Industry at some amazing properties. Many of these General Managers have influenced my career and the type of manager I am today. Having now moved from the Operations side of the Hospitality industry to a supporting role as a Hospitality Professional and Consultant to industry, I believe the most important quality of any leader is to really care for your people.

Listen to your people

People are your greatest resource in any business and even more so in Hospitality. They are the face of your brand, the smile that can make or break someone’s experience. Listen with intent to their feedback, motivate and encourage, lead by example.

Published in Hospitality