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Technology spending is increasingly becoming a bigger part of the budget of hotels and guesthouses. It is therefor interesting to note the key trends that are arising from the 2016 Lodging Technology Study and it comes as no surprise that mobile comes in at the top of this list of trends.

We’ve highlighted in the past the importance of being mobile ready and mobile still dominates the list of new technology rollouts, from mobile booking apps to mobile keys. Everyone wants in on the technology game or risk being left behind.

Published in Hospitality
Thursday, 23 June 2016 06:57

Motination: Training future Hoteliers

Since being involved in the Hospitality industry from 1998, I have had the privilege to work and be upskilled by many hotel professionals, some acting as mentor to me.

In March of 2016, through the learnings I have gained, my vision of working in an environment where the main focus is on training and development, was fulfilled. I joined Maze Consulting, a business owned by one of the influential people in my life, Melanie van Wyk. We were, as we both believed, destined to work together again, after a departure from one another in 2009.

Published in Hospitality
Thursday, 02 June 2016 05:58

No imitation for True Hospitality

A few weeks ago we had the privilege of staying at a lodge in the Black Rhino Reserve (part of the Pilanesberg Nature Reserve). While this is one of my favourite places to spend time, this visit highlighted some of the service issues experienced when people are clearly not in the right industry for them. The service received from some of the staff members got me thinking in depth about what Hospitality really means. It’s easy to see when it’s real, even easier to see when it’s not.split

Hospitality - Definition: The friendly and generous reception and entertainment of guests, visitors, or strangers.

Hospitable - Definition: Being friendly and welcoming to visitors or guests.

2 definitions so similar and yet very different. Hospitality is perceived to relate to business or the hospitality industry, whereas hospitable relates more to one’s personal life.

Therein lies the disconnect of a true hospitality or being of service. Anyone working in the industry should merge the two as you should treat your guests as you would treat a beloved or friend arriving at your home.

True hospitality is the humility to be of genuine service to someone else whether known or a stranger in such a manner that they feel special.

Published in Hospitality

Melanie and Gallo networking this morning at the SA Ubuntu Foundation breakfast. Great speaker - take home message: "We need to connect our heart to our intellect to bring change in this country"

Published in Hospitality
Wednesday, 20 April 2016 16:24

Hospitality in the Digital Age

The hospitality industry has been at the forefront of the digital revolution the past few years. Companies like Airbnb, Uber and websites like Tripadvisor have in many ways rocked the established industry and created brand new ones. Many companies were forced to invest aggressively in developing new models and focusing on mobile and last minute bookings.

Properties that fail to adapt to the changing times can see their normal way of doing business being threatened. There is however no need to be discouraged by the changing landscape but instead embrace the change and integrate it fully into your service offerings.

Tuesday, 19 April 2016 22:10

Be the People’s GM

I have been privileged over the years to work with so many great leaders in the Hospitality Industry at some amazing properties. Many of these General Managers have influenced my career and the type of manager I am today. Having now moved from the Operations side of the Hospitality industry to a supporting role as a Hospitality Professional and Consultant to industry, I believe the most important quality of any leader is to really care for your people.

Listen to your people

People are your greatest resource in any business and even more so in Hospitality. They are the face of your brand, the smile that can make or break someone’s experience. Listen with intent to their feedback, motivate and encourage, lead by example.

Published in Hospitality

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